Ss20 Responsible Gaming — Play Safe, Stay Healthy, Stay Aware

1. ss20's Commitment to Responsible Gaming

Ss20 takes this responsibility seriously. Our platform is built not just for entertainment, but to ensure every user in Malaysia can enjoy their gaming experience in a safe, controlled, and enjoyable environment. We believe responsible gaming starts with self-awareness and timely support.

We provide a range of tools and resources to help users stay in control of their gaming habits. Every user deserves an enjoyable experience — one that doesn't negatively affect their personal life, finances, or relationships.

Ss20 recognises that a small number of users may struggle to manage their gaming habits. That's why we provide these resources and tools — not as a requirement, but as a reflection of our genuine concern for your wellbeing.

2. Recognise the Signs of Risky Behaviour

Gambling becomes a problem when it starts to negatively affect your daily life. Here are some warning signs to watch for in yourself or someone you know:

• Spending more time or money on gaming than you planned
• Gaming to escape stress, anxiety, or sadness — rather than for entertainment
• Feeling restless or irritable when you're unable to play
• Hiding gaming habits from family or close friends
• Borrowing money or dipping into savings to fund gaming
• Chasing losses by continuing to play in an attempt to win back what you've lost
• Gaming habits starting to interfere with work, studies, or relationships with loved ones

Recognising one or more of these signs in yourself isn't a sign of weakness — it's a sign that you need to pause and seek support. ss20 is here to help you take that first step.

3. Guide to Setting Time & Budget Limits

The most effective way to stay in control is to set clear limits before you start playing — not after.

Time Limit

Decide how long you'll play in a single session — and stick to that limit even when you're winning. Take regular breaks: get up, have some water, and do something else. Healthy gaming has a clear start time and a clear end time.

Budget Limit in MYR

Set an amount in MYR (RM) that you're comfortable spending on entertainment over a given period — daily, weekly, or monthly. Think of it as an entertainment cost, like going to the cinema or dining out. Never play with savings, bill money, or funds you need for essential expenses.

A simple rule: play with disposable money, not money you can't afford to lose. Once your budget is gone, stop for the day — no exceptions.

4. Self-Control Tools Available

Ss20 offers several self-control options to help users manage their time and activity on the platform:

To activate any of these self-control options, contact our support team at [email protected]. Your request will be processed promptly and handled with complete confidentiality.

5. Protection of Minors

Ss20 takes the protection of minors very seriously. Our platform is strictly for users aged 18 and above. Here are the steps we take — and what you can do at home:

• Ss20's registration process requires age verification — individuals under 18 are not permitted to register.
• Never share your login credentials with anyone, especially younger family members
• Log out of your ss20 account whenever you step away from your device
• Use parental controls on shared devices at home
• If you suspect a minor has accessed the platform, please contact us immediately at [email protected]

Protecting minors is a shared responsibility. ss20 is committed to detecting and blocking any unauthorised access attempts.

6. Life Balance & Seeking Professional Help

Gaming should be a small part of a balanced life — not the centre of it. Look after your mental and physical health, spend time with family and friends, and pursue interests and hobbies outside the platform.

If you or someone you know needs help with problem gaming habits, don't hesitate to seek professional support. Many people in Malaysia have successfully worked through these challenges with the right help.

Signs that you need professional help right away:

• Being unable to stop playing even when you've decided to
• Serious financial or relationship problems caused by gaming
• Feeling anxious, stressed, or hopeless in connection with gaming

Ss20 encourages you to reach out to a qualified counsellor or mental health professional. Support is available, and asking for help is a sign of strength, not weakness. You can also contact the ss20 support team at [email protected] for more information on available resources.