Ss20 Privacy Policy — How We Protect Your Information

1. What Information Do We Collect?

Ss20 collects several types of information to keep the platform running securely and to deliver a relevant experience for every Malaysian user.

Account Information

During registration, you are required to provide your full name, email address, phone number, date of birth, and any identity verification details requested. This information is used to verify your identity, process transactions, and contact you regarding your account.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (RM), we collect details of the payment method used, such as TNG eWallet or internet banking. We do not store your full bank account number — only the information necessary to process transactions and verify account ownership.

Device & Browser Information

We automatically collect information about the device you use, including device type, operating system, browser version, IP address, and language settings. This helps us detect fraudulent activity, optimise the platform's display for your device, and resolve technical issues.

Usage Data

We record platform usage activity, including games played, bets placed, session duration, and pages visited. This data is used to improve the user experience, identify unusual usage patterns, and meet compliance requirements.

2. How Is This Information Used?

Ss20 uses collected information solely for purposes related to platform operations and user experience. Below are the primary purposes for which data is used:

• Account verification and security — ensuring only the rightful account owner can access their account
• Financial transaction processing — enabling smooth MYR deposits and withdrawals
• Customer Support — enables our support team to assist you more effectively
• Platform improvements — analysing usage patterns to improve the interface and performance
• Legal compliance — fulfils reporting requirements and fraud prevention
• Account-related communications — sending important notifications about your account, transactions, or policy changes

Ss20 does not use your information for marketing purposes without your consent, and does not sell your personal data to any third party for commercial gain.

3. Cookies & Tracking Technologies

The ss20 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.

Types of Cookies Used

• Session cookies: Keeps you logged in during an active session so you don't have to sign in repeatedly while browsing the platform
• Preference cookies: Saves your language and display preferences for future sessions
• Security cookies: Helps detect suspicious access attempts and keeps your account protected
• Analytics cookies: Collects anonymised usage data to help us understand how users interact with the platform

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality. Third-party cookies are used for analytics purposes only and are not used for targeted advertising.

4. Data Storage & Security

How We Protect Your Data

Ss20 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. This means your personal information and financial transaction details cannot be intercepted in transit over the network.

Data stored in our databases is protected by strict access controls. Only ss20 staff with specific authorisation can access user information, and only for legitimate purposes such as customer support or legal compliance.

Data Retention Period

Ss20 retains active account data for as long as the account remains active. Once an account is closed, core data is kept for the period required by applicable law before being securely deleted. Financial transaction data is retained for a longer period for legal compliance and dispute resolution purposes.

5. Information Sharing & Third Parties

Ss20 does not share, sell, or rent users' personal information to third parties for commercial purposes. However, there are limited situations where information may be shared:

• Payment service providers: Transaction details are shared with authorised payment processors (such as banks or digital wallet providers) solely to carry out your transactions
• Legal compliance: ss20 may disclose information to the relevant authorities when required by court order, applicable law, or a legitimate official investigation
• Fraud prevention: In cases involving suspected fraud, information may be shared with relevant authorities for investigation purposes.
• Technical providers: Technical infrastructure service providers that help operate the platform may have limited access to data for technical purposes only, and are bound by strict confidentiality agreements

6. Your Rights, Policy Changes & Contact Us

User Rights

As an ss20 platform user, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal information we hold about you
• Right to rectification: If any information we hold is inaccurate or outdated, you may request a correction through your account settings or by contacting customer support.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to ss20's legal obligations to retain specific records
• Right to object: You may object to the processing of your data for specific purposes by contacting us

Changes to This Policy

Ss20 reserves the right to update this privacy policy at any time. Users will be notified of any material changes via email or in-platform notification. Continued use of the platform after changes are published will be considered acceptance of the updated policy.

How to Contact Us

For any privacy or data protection enquiries, requests, or concerns, please contact the ss20 support team by email at: [email protected]. You may also refer to our FAQ us for answers to common questions about your account and privacy.